Shipping – Return Policy

Zobo Store is committed to bringing you genuine Cigarette Filter products and the best customer service.

A. Shipping & Return Policy at Zobo Store

A1. Shipping policy:

A2. Can I check the goods before receiving?

• Zobo Store encourages customers to check the goods before receiving them.

A3. Return policy at Zobo Store

  1. Returns due to dissatisfaction:

     a. Return conditions:

• The product has no strange smell or signs of having been washed or used
• The accessories and the handle head seal (thin transparent plastic piece covering the handle head) are intact
• The product box is intact, not dirty, torn or the label is torn

     b. Return method

• You send the returned goods to the Shop’s address (customer pays shipping fee)
• The Shop will check the goods and if they meet the conditions for return, the Shop will transfer money to you via bank account

  2. Return because: Shop sent the wrong model, Shop gave wrong advice and the cigarette does not fit your cigarette

     a. Conditions for product exchange:

• The product has no strange smell or signs of having been washed or used
• The accessories and the handle head seal (thin transparent plastic piece covering the handle head) are intact
• The product box is intact, not dirty, torn or the label is torn

     b. Method of exchange

• Customers send the returned goods to the Shop’s address (Shop pays for 2-way shipping fee)
• Shop will check the goods if they meet the return conditions, Shop will confirm and return the correct model ordered by the customer

B. Contact to return goods at Zobo Store

• Consulting, answering, purchasing: +84 92 331 6626 (zalo, call)
• Purchase, send goods: +84 973 133 086 (call)