🔒 PRIVACY POLICY

👤 TYPES OF INFORMATION WE COLLECT

We collect the following types of personal information to process orders, provide services, and enhance your shopping experience:

• Personal Identification Information (Required for purchases): Includes Full Name, Shipping Address, Phone Number, and Email Address.
• Payment Information: We DO NOT store detailed payment data (such as credit card numbers). All transactions are encrypted and processed through secure payment gateways.
• Website Access Data (Non-personal): Includes IP address, browser type, access time, and visited pages (collected through Cookies).

🎯 PURPOSES OF DATA USE

We use your personal information for the following purposes:

🛡️ DATA SECURITY AND STORAGE

• Security: We apply strict security measures (SSL/TLS encryption, firewalls, data protection systems) to prevent unauthorized access, alteration, or disclosure of personal information.
• Data Retention: Customer information is stored until a deletion request is made by the customer or when Zobo Vietnam deems it no longer necessary for business purposes.
• Breach Handling: In the event of a data breach, we will notify the competent Personal Data Protection Authority and affected customers in accordance with applicable law.

🔗 INFORMATION SHARING AND DISCLOSURE

Zobo Vietnam does not sell or rent customers’ personal information to any third party. We only share personal data in the following cases:

• Shipping Partners: Share name, phone number, and address with logistics partners (e.g., Giao Hàng Nhanh, Viettel Post) to complete deliveries.
• Payment Partners: Share necessary details with payment gateways to process transactions securely.
• Government Authorities: Disclose information when legally required by law enforcement, courts, or other governmental bodies.

🍪 COOKIE POLICY

• What Are Cookies: Cookies are small text files stored on your device when you visit a website.
• Purpose: We use cookies to recognize you during future visits, save cart data, and analyze browsing behavior to improve website performance.
• Control: You may disable or delete cookies through your browser settings. However, doing so may affect certain website features.

📝 CUSTOMER RIGHTS

Under personal data protection regulations, you have the following rights:

• Right to Access: Request a copy of the personal information that Zobo holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of personal data (unless retention is required by law).
• Right to Object: Object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us using the information provided in Section 6.

📞 CONTACT INFORMATION