Frequently Asked Questions About Zobo Filter Holders

Zobo filter holders are specialized devices designed to filter cigarette smoke before inhalation. Their main function is to significantly reduce harmful substances like tar, nicotine, and other toxic chemicals present in smoke.

Thanks to advanced filtering mechanisms (micro-pore condensation, dual filters, water filtration, etc.), Zobo filters offer a smoother experience while helping protect your respiratory health. They’re an ideal choice for those seeking to reduce smoking-related harm or gradually cut back.

Zobo.com.vn proudly provides genuine Zobo filter holders, focusing on high-quality dry/condensation filters, favored for their outstanding advantages:

• Elegant design: Our dry/condensation filters come in stylish models to match all preferences.
• Durability: Made from premium materials such as copper, stainless steel 304, natural jade, and fine woods for long-lasting use.
• Cost-efficient: These reusable filters require minimal accessories, saving money over time.
• Effective filtration: Using micro-pore or condensation chambers, they effectively trap tar and nicotine, delivering a smoother and less harmful experience.

Soon, we plan to introduce water-filter holders that use water for an even smoother and cooler inhalation experience.
To explore our dry/condensation filter collection, visit our Zobo product page.

Zobo filter holders are made from safe, premium-grade materials that have passed strict quality checks. These include high-quality food-grade plastics, stainless metals (like copper, PVD-coated zinc), natural wood, and other durable components. These materials ensure safety, durability, and do not emit unpleasant odors or toxins during use.

Yes, Zobo filter holders effectively reduce harmful substances in cigarette smoke. Zobo’s advanced filtering technology (e.g., micro-pore condensation) can trap a significant portion of tar, nicotine, and other toxins. Tests show that Zobo filter holders can reduce up to 50–60% of harmful substances while retaining tobacco flavor. This helps protect the respiratory system and lessen symptoms like coughing and phlegm.

Using a Zobo filter holders is simple. Just follow these steps:

1. Attach the cigarette: Insert the cigarette into the designated end of the filter, ensuring a firm fit.
2. Check water level (for water filters): If using a water filter, add the right amount of water as indicated.
3. Start using: Smoke normally through the filter. Note: Always refer to the specific instructions provided with each Zobo filter for optimal performance and longevity.

Regular cleaning is essential to maintain performance and lifespan. Here’s how:

1. Disassemble the parts: Remove the filter, mouthpiece, and other detachable parts.
2. Remove residue: Wipe away tar or gunk with tissue, a soft cloth, or included tools. Use a pin for micro-holes.
3. Wash: Rinse or soak components in warm water (40–50°C) or cleaning solution.
4. Dry: Ensure all parts are completely dry before reassembly. Avoid storing while damp.

Tip: Do a basic clean after every 5–10 cigarettes and a deeper clean every 15–20 cigarettes for best performance.
For a full cleaning guide, read: Detailed Zobo filter cleaning instructions.

For permanent-core filters: Frequent cleaning is important.

• Basic clean: Every 3–5 cigarettes to remove visible residue.
• Deep clean: Every 15–20 cigarettes or once daily, following the steps above.
• Before storing: Always deep-clean before long-term storage to avoid residue hardening, which makes disassembly difficult.

To keep your Zobo filter in good condition:

• Store in a cool, dry place: Avoid humidity, direct sunlight, and high heat.
• Avoid impacts: Don’t drop or mishandle the filter.
• Keep clean: Always clean before long storage.
• Use protective case: Store in a box or pouch to prevent dust and scratches.

To order a genuine Zobo filter on Zobo.com.vn:

1. Find the product: Use search or browse categories.
2. Add to cart: Click “Add to cart” or “Buy now.”
3. Check cart: Review selected items.
4. Checkout: Enter full and accurate shipping information.
5. Select payment method: Choose your preferred method.
6. Confirm order: Double-check and confirm. We’ll process it promptly!

We support the following:

• Cash on delivery (COD): Pay upon receiving the product.
• Bank transfer: Transfer directly to our provided bank account.

• Shipping fee: Zobo.com.vn applies a flat shipping fee of 20,000 VND for all orders nationwide within Vietnam. You will receive free shipping for orders valued at 599,000 VND or more.
• Domestic delivery time: Our delivery speed within Vietnam is very fast via air freight. Estimated delivery time is from 1-5 business days, depending on your delivery location (larger cities are usually faster than remote areas).
• International shipping: Currently, we do not provide international shipping services directly from Zobo.com.vn. If you are located outside of Vietnam, you can purchase our products through our official store on Lazada.

Yes, we encourage customers to inspect products before payment. This ensures you receive the correct item in good condition. If there are any issues, you may refuse the item and contact us for assistance.

Our return policy:

• Notification time: Within 48 hours of receiving if items are missing or damaged.
• Return window: Within 14 days if eligible.
• Condition: Product must be intact, unused, odor-free, with all accessories and seals intact.
• Cost: Return shipping is free if it’s our fault or a product issue.

Yes, authentic Zobo filters are covered by warranty.

• Warranty applies: To non-cosmetic manufacturing defects within the coverage period.
• Duration: 3 months.
• 1-to-1 exchange: Within 20 days for manufacturer defects.
• Not covered: If damaged by misuse, impact, or third-party repairs.

Besides our official website, you can also buy authentic Zobo filters from our stores on reputable platforms like Shopee and Lazada. We may also have dealers or partners — feel free to contact us for more info.

If you have any other questions or need help, contact us through:

• Hotline (Sales & Support): 092 331 6626 (Zalo/Telegram available)
• Hotline (Shipping & Orders): 0973 133 086
• Email: vn.jobon@gmail.com
• Office Address: 15, Alley 24, Lane 420, Khuong Dinh, Thanh Xuan, Hanoi. We’re always happy to help!